Privacy Policy

Corval Partners Limited (ACN 130 628 830) (‘we’, ‘our’, ‘us’) is committed to ensuring the confidentiality and security of individuals’ personal information.

We are bound by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Privacy Act). This Privacy Policy (Policy) sets out how we collect, use and share your personal information and how to contact us with any queries or concerns.

While we may update our Policy from time to time, the most recent version of this Policy will always be available on our website. If we change the Policy in any material way we will post a notice on our website along with the updated Policy. We may also contact you via your contact information on file, for example by email, notification or some other equivalent measure. 

If you have any queries, concerns or complaints about how we handle your personal information, please contact out Privacy Officer in the first instance:

Privacy Officer Contact:            Kate Parr

Email:                                       info@corval.com.au

Phone:                                      +61 2 8203 8400

Postal address:                         Level 9, 60 Castlereagh St, SYDNEY NSW 2000

Our website contains links to other websites. When you click on a link to another site, you are no longer subject to this Policy.

1.            What types of information do we collect and why?

In the course of providing our products and services to you,
we may collect your personal and other information. The type of information
collected by us will depend on your relationship with us. We may collect
personal information through a number of mechanisms, including:

1.1        Collection from you: we collect and store information you provide
directly to us (either in person, by email, by phone, or by any other direct
means) in order to deliver our goods and services. This may include:

·               
Contact information: such as your name,
address, email address, telephone number;

·               
Personal information: such as date of
birth and driver’s licence details;

·               
Financial and credit information: such as
your payment information; and/or

·               
Business details: such as your Australian
Business Number.

1.2         
Automatic:
we may
use cookies (small text files
stored on your devices that provide us with information such as your internet
protocol (IP) address, server information, internet service provider, and
information on how you interact with our website) or similar technologies to collect data and other
services that allow us to understand how you use our online media.

This
information is not linked to you personally.

1.3         Device:
if you use our services or interact with us through a mobile device, we receive
technical information about your device, numbers that identify the device and
your location information. This information is not associated with you.

1.4         Communications:
when you communicate with us, we collect information such as your contact
details (such as email address or phone number).

1.5         Through other sources: where necessary, we also collect your information from publicly
available records, such as those maintained by ASIC, APRA, AUSTRAC and any
other relevant entity. We may do this where it is unreasonable or impractical
to collect this information from you.

We may also receive your information from third parties such from
real estate agents, public websites, contractors, and other third parties you
have authorised.

You have the option of not identifying yourself or interacting
with us using a pseudonym. However, this may not be practicable when engaging
our services.

2.            
How we use your information

2.1         
Primary Purpose: We will only use your
information for the purposes for which it was collected (primary purpose) or a purpose related to that primary purpose if it
would be reasonably expected by you or where we have separately obtained your
consent.

We use personal information for the primary purpose of providing
our products and services that you may request. Some examples of the purposes
for which we collect, hold, use or disclose personal information includes to:

·        
Provide you with information you request;

·        
Enable us to supply you with the product,
service or information  requested from
us;

·        
Personalise your experience with our products
and services;

·        
Contact you for operational purposes;

·        
Comply with our obligations under any applicable
laws, including ‘know your customer’ identification requirements in compliance
with the Anti-Money Laundering and Counter Terrorism Financing Act 2006.

How we use the information we collect depends, in part, on
which services you use, how you use them and any preferences you have
communicated to us. If you would like to restrict how your personal information
is handled beyond what is outlined in this Policy, please contact our Privacy
Officer.

2.2         
Disclosure of personal information to third
parties: We may disclose your information to third parties who assist us in
providing, managing and administering our products and services. We will also
disclose your personal information where such disclosure is required by law.

We may disclose your personal information to third parties such
as:

·        
Outsourced service providers, including software
providers and professional advisors;

·        
Government agencies, including APRA, ASIC,
AUSTRAC, OAIC or the ATO.

·        
Related bodies corporate; and

·        
Other third parties you have authorised to
receive your personal information.

We do not sell or license your information to third parties.

2.3         
Disclosure of credit information to third
parties: We do not disclose any credit information we have about you to any
credit reporting bodies.

3.            
How do we store and secure the information we
collect?

We store your personal information on our electronic data
base system and on computers with appropriate back up and security systems. We
also may store your personal information as physical copies that have been
securely archived.

3.1         
Security and management of personal information

We will take reasonable steps
to protect the personal information we hold from misuse, loss, and unauthorised
access, modification or disclosure. We do this by:

·                     
putting in place physical, electronic and
procedural safeguards in line with industry standards;

·                     
limiting access to the information we collect
about you;

·                     
imposing confidentiality obligations on our
employees;

·                     
only providing access to personal information
once proper identification has been given; and

·                     
using technologies and processes such as network
firewalls, encryption, password protected databases.

If we no longer require your personal information, and are not
legally required to retain it, we will take reasonable steps to destroy or
de-identify the personal information.

3.2         
Sending information overseas

We do not disclose
personal information overseas, unless you request or authorise us to disclose
your personal information to a person of entity that is located overseas.

4.            
How to access and control your information?

4.1         
Accessing the information we hold about you

You may be able to obtain a copy of the personal information
that we hold about you. To make a request to access this information please
contact us in writing. We will require you to verify your identify and specify
what information you wish to access. If eligible, we will grant you access to
the information within 30 days.

4.2         
Updating your personal information

We endeavour to ensure that the personal information we hold
about you is accurate, complete and up-to-date. Please contact our Privacy
Officer if you believe that the information we hold about you requires
correction or is out of date. We endeavour to process any request within 30
days and will provide written reasons if your request is rejected, as well as
providing details for making a complaint about the refusal if necessary.

For corrections to credit information we will provide, where
practicable, written notice of the correction to any entity we have disclosed
this information to previously. 

5.            
Complaints

If you are concerned that we have not complied with your legal
rights or the applicable privacy laws, contact our Privacy Officer in the first
instance. Please provide a thorough description of your concerns and a response
will be provided within a reasonable period. All complaints must be in writing.

When processing a compliant, we will require you to provide us
with information to confirm your identity before processing a request related
to information we may hold about you.

We expect our procedures will deal fairly and promptly with
your complaint. However, if you remain dissatisfied, you can also contact the
Office of the Australian Information Commissioner (OAIC).

For more information on privacy see the Australian Information Commissioner’s website.